Modern Apprentice (Business and Administration)

Job Description

At Qualifications Scotland, we believe every learner can achieve their full potential. That's why, as Scotland's national awarding body, we design and deliver trusted qualifications that recognise knowledge and skills. Based in Scotland, we create qualifications that are valued and used worldwide.

We are committed to providing high-quality modern apprenticeship opportunities – giving Scotland’s young people the chance to earn and learn, while working towards a valuable Qualifications Scotland vocational qualification. Whether applicants are seeking to build on their existing qualifications to take the next steps in their chosen career, or to gain their crucial first experiences within a particular sector, our Modern Apprenticeships have lots to offer.

A Modern Apprenticeship at Qualifications Scotland will give you the knowledge and transferable skills you need to get your career off to a great start. Our established one year programme offers successful applicants the chance to be part of an innovative public sector organisation, experience responsibility and a variety of work activities all whilst while working towards an industry recognised qualification.

We welcome applications from 16 – 24-year-olds, or upto 29 if you identify as disabled or care- experienced.  

About the role

You will be based within the NQ Assessment Arrangements team. Our team's primary role is to support learners who have additional support needs to access our National Qualifications. This role will be ideal for someone who is committed to ensuring fairness and who is interested in helping enhance the delivery of our services.

To support our learners, we work closely with schools and colleges to understand individual learner needs and help deliver solutions that support the learner and protect the integrity of our assessments. Alongside this we run several other processes that ensure equality of access and fairness for all learners.

You will contribute to the effective delivery of these processes. The role will include providing administrative support, customer service, data handling and processing, as well as helping to identify opportunities for improvement in our processes. You will gain hands-on, practical experience in a dynamic public-sector organisation over your year’s placement to expand and develop your skills. 

Responsibilities

• Provide administrative support, ensuring activities are carried out accurately, according to plan and ensure compliance with documented processes
• Provide a high level of customer service in respect to queries, ensuring responses are issued promptly and accurately
• Utilise reporting tools and data to support the effective delivery of procedures
• Communicating in writing, or verbally, to a high standard, to support colleagues and other stakeholders
• Maintain confidentiality when dealing with sensitive information, ensuring information is up to date and stored securely

Young talent at Qualifications Scotland

This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:

• Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
• Work with a Career Development Mentor to learn about the world of work and your career ambitions.
• Be part of a Young Talent Network helping to influence and shape decisions across the organisation.

Benefits

• 27 days annual leave plus 14 public holidays.
• 21 hours volunteering leave to engage and support community social responsibility.
• Office based in Lowden with opportunity for hybrid working.
• Shadowing, mentoring, and training opportunities with experienced and accomplished professionals.

Entry criteria

There are no entry criteria for this role.

Closing Date: Sunday 19^th April 2026.

Please note that interviews will be held week beginning Monday 1stJune 2026.